I'm confused. I retained my account with AGL, have a new deal and then received two 'final' bills

[gregb5]

Can you please clarify my account status with you. I just paid $617.98 then received a bill for $860.83! How can this be?

[TheRealDaveyG]

Hi @gregb5, thank you for reaching out to us about this issue and apologies for the late reply. Two final bills doesn't sound so good at all, especially after keeping your account with AGL! We would love to help with this and get the matter resolved for you right away. So we can look into this for you in more detail, we'll ask you to speak to our service team via chat here, have your AGL account number and email address handy, and we'll be sure to help wherever we can.

Thank you for your patience and we look forward to hearing from you. Kindly, Dave.