How can I understand my bill?

[silo24]

Forgetting that your app no longer works with my phone (that last showed $94.xx due), how is it that the Amount Due differs between when I log into my AGL account on my computer ($106.62), the amount that is shown still owing ($55.86 - obviously including the $50 partial payment I made a week ago but not the $45 I paid yesterday), and the bill that is emailed to me ($106.22)?

[jaydeny]

Hey silo24,

Welcome to the Community!

Given the discrepancy between your latest bill and your online account, it sounds as though our online service has not been updating your details appropriately. If you're still experiencing these issues, please get in touch with our web chat team here who'll be more than happy to help!

Kind regards,

Jayden