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Total due: $422.28
Discounted amount if paid by due date: $259.61!
What an incredible discount! How generous!
Except that I should never have been asked to pay $422.28 in the first place.
A nice little trick to entice me to pay up asap. I wouldn't want to miss out on that discount!
I'm off to the ombudsman.
It's great to see something has happened to get your problem solved, can I ask why now you will engage the ombudsman as I can't figure how were you need that intervention now??