Great discount..??

[Lachlan]

Total due: $422.28

Discounted amount if paid by due date: $259.61!

What an incredible discount!   How generous!

Except that I should never have been asked to pay $422.28 in the first place.

A nice little trick to entice me to pay up asap. I wouldn't want to miss out on that discount! 

I'm off to the ombudsman.

[BWSS]

Hi Lachlan,

It's great to see something has happened to get your problem solved, can I ask why now you will engage the ombudsman as I can't figure how were you need that intervention now??

Rob