Gas bill paid but account page said overdue 82 days

[burgess]

Just check my account today for nov bill, but shocked and find out agl said my aug bill overdue for 82 days. Aug bill have been paid via bpay via anz bank, i wonder what happened now, can agl  check and reply me asap.

also anyone  got the same problem?

[jaydeny]

Hi burgess,

My apologies for the delayed reply!

Unfortunately there can be a delay in our customers online account balances updating from time to time for a number of reasons. If this is still an issue for you, please complete this feedback form and our support team will be happy to help further.

Kind regards,

Jayden