I am also shocked !!! I think it is appalling that you think it is ok to estimate peoples bills! Sometimes one may not even be in residence for a period of time, or simply do not wish to use your product for a period to save on costs if they need to, or have an alternative. You are taking away people's agency. If are going to do this I will be looking for another provider, as we pay a healthy service fee for you to do your job. It is not the customer's job and if you want to make it our job reduce the service fee accordingly.