Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

Energy consumer

Switched-on

I have a Granny Flat where no one lives in now. The previous person living there has disconnected and cancelled their contract with AGL.

 

Electricity is still working in the granny flat. I thought it was disconnected.

 

I just received a bill for the granny flats address but with Energy consumer on it.

 

I rang AGL customer service an was advised No no needs to pay the bill.

After reading a few post on this topic. im confused

2 REPLIES 2

AGL Moderator

Hi Jusb3, 

 

Thanks for being part of the AGL Community.

 

An Energy Consumer bill will be generated if there is usage registered for a meter with no account set up. So that we can look into this further, please contact us here.

 

Kind Regards,

Jenna

Switched-on

Thanks for your reply.

 

I already have contacted AGL by phone and the response I got is in my original post.

 

Can you provide something from your policy in regards to "energy consumer"

 

Or can you contact me directly.