Energy Plan - pay on time discount

[spikem]

My "Pay on time discount" is less than usual . Has the percentage been reduced or is there a mixup with the low income discount?

[jaydeny]

Hey spikem,

Welcome to the AGL Community!

If your discount plan expired during the last billing period, there is a chance that this may have decreased. There may also be a few other causes of this! If you'd like us to look into things further, you can get in touch with our web chat team here.

Kind regards,

Jayden