Hi @BDY,
Thank you for your post. I'm very sorry to hear of the inconvenience caused when receiving this letter.
We will be most happy to look into this matter for you, right away. To do so, please get in contact with our service team on web chat over here.
You can find out more about the discounts and concessions you're eligible for, by following this link: aglener.gy/concession.
I hope this answers your question 🙂
Kindly,
Jordan
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