Controlled Load

[Logantaylor_]

Controlled load on my new bill has more then doubled I have called and complained and got a run around saying my system must be leaking so I had real estate check all is fine and system isn’t old plus my water bill is fine 

so AGL I suspect something is wrong as I’ve never ever had a bill this high in four years 

your suggesting we’re using 5-6 house hold for 2 people and a baby ridiculous 

summer bill wasn’t even this high with air con on 24/7 

[jaydeny]

Hi Logantaylor_,

Welcome to the AGL Community!

I can appreciate why this'd be concerning. Can I ask if the meter reading listed on your bill is listed as 'actual' or 'estimated'? Additionally, do you have a smart meter at your property?

Kind regards,

Jayden

[Logantaylor_]

Actual reading and don’t know about smart reader

[jaydeny]

Thanks for clarifying Kieran.

It looks like you have a manually read interval meter. This means that that your meter records usage in 15-minute intervals which you can view by logging into your AGL My Account. I can provide you with a copy of your usage history for your most recent billing period which'll help you identify when the most power was used if you'd like?

Cheers,

Jayden

[Logantaylor_]

Yes please 

[jaydeny]

Easy done Logantaylor_!

I'l ask you to send me a quick private message with your AGL account number and email address and I'll take care of the rest. 

Cheers,

Jayden