Billing issue, my credit

[MichaelRezk]

Already, disconnected with AGL, paid my last bill, and just found that the bill has been deducted for a second time through direct debit, so I have a credit now that I want it back ASAP

[jaydeny · Accepted solution]

Hi MichaelRezk,

Welcome to the AGL Community!

I'm sorry to hear that this amount has been taken twice. Needless to say, you're absolutely entitled to a refund for this amount which you'll need to request through one of our customer service teams. You can contact us here.

Kind regards,

Jayden