Billing account number 4864xxxx

[wai]

I have paid $607.15 for electrcity on October 24 but I can not find my payment from my account instead I found a bill $600.65 to be paid on Nov. 14.

Please clearify

[BWSS]

Hi Waii,

I'm sure AGL will have a quick resolution on his hiccup of life, I can give you good advice though, a wise move mould be to edit your post to remove your account number, it helps you protect your privacy to remove all traces of any personal information from this forum, in my humble view. AGL will I a sure suggest much he same.

Rob

[jaydeny]

Hey Wai,

Thanks for getting in touch!

The best way to check if any recent payments have been allocated to your AGL account is by logging into your online account here: aglener.gy/LogIn. If you don't find this useful for any reason, you're more than welcome to touch base with our web chat team (aglener.gy/ChatCom) who'll be happy to assist you further!

And BWSS is spot on in saying it's best to avoid posting any personal information in our very public forum, which is why I'm removed a few digits from your account number!

Kind regards,

Jayden.

[wai]

I check the account and I could not locate the payment and the invoice for $607.15. but I received two invoices, $607.15 and

600.65 almost in the same time.

W K Lo

[jaydeny]

Hey, Wai!

Thanks for getting back to us. I've just sent you some information to clarify your concerns.
 

Kind regards, 

Jayden.