Bill notification

[Kat26]

After joining online accounts and no longer receiving paper bills, I did not get notified by email or mobile that my electricity and gas bill were due. I happened to find this out by checking my gas usage for last month out of interest. Am I missing something to activate to have this occur? Or is a ploy by AGL not to send reminders so discounts are missed? 

[jaydeny]

Hi Kathryn,

Thank you for your post!

I'm sorry to hear that you've been having these issues receiving you bills. At an absolute minimum, we will always send your bill either by post or email. If you're certain that you haven't received your latest bills by either of these methods, then it might pay to get in touch with our web chat team here who'll be happy to take a closer look at things.

Kind regards,

Jayden