5% On Time Discount

[gazza]

This is a two part question.

1. Will this discount be available when the new charges are introduced and,

2. How exactly is this calculated?

[CatherineG]

Hi @gazza. 

If you are currently on a 5% pay on time discount plan, there will be no change to your discount plan post price change. Your 5% pay on time discount is calculated off your usage charges. 

If you pay via direct debit this discount will appear as a line item on your invoices, if you pay your invoices each month or quarter any discounts will appear as a pay on time amount on the first page. 

Thanks!