Dear Sir/Madam ;
l have got a GAS bill from 19 OCt 2017 to 24 jan 018 total amount waas 471.10 which l have paid then AGL emailed me another GAS invoice for same period 2,979.86 they made credit the previous payment (471.10) now l have to pay AU$ 2,508.76 for a GAS bill . l have been living in same house for 5 years my bill never be the more than 500 $ for 3 months GAS.
They came and checked the meter reading last thursday 12/04/2018 and l called them today 16/04/2018, AGL account Manager Ms Alice told me that you have to pay it because this is actual reading , they just rely on meter and noty looking any possible leaking outside my house ; l organises an professional plumber Gas fitter. They will come and check my house all the connection and look for possible GAS leaking in my house this wednesday morning 18/04/2018 l believe there is no leaking in my house l will get report for that ; if the AGL still insist me to do this payment l have to take the case the court.
This is my account number : 7039123745
Reference Number : 1507209411
l hope someone in AGL help me to solve this problem soon .
Any suggestion ?
Thank you for joining the AGL Community!
I'm sorry to hear that you've been slugged with such a massive bill, and I can only imagine what a shock this was. It's great to hear that we've already arranged for a technician to attend your property and that the ball is rolling on a resolution for you.
If you'd like to get in touch with us at any point throughout this process, you can contact us.