No. If you do not want to participate in a specific peak event in the Managed for You program, you can opt out by emailing email@example.com or calling our customer service number on 1300 025 928 from 8.30am to 6pm AEST Mon – Fri. We’ll remove you from that specific event.
For the Managed for You EV program, you can opt out before and during the event via the ChargeFox electric vehicle management app. If you’d like to speak to one of our team for queries or to opt out, call our EV customer service team from 9am to 5pm on 1300 001 515.
Please note you won’t receive the participation incentive if you opt out. We encourage you to send these requests as early as possible so that they reach us in time for us to remove the adjustments as quickly as possible. We will endeavour to undertake the changes as soon as we receive notification from you.
No. As we’re running a pilot program, all incentives will be paid via Visa gift cards in or around November 2018 and April 2019, which can be used anywhere Visa cards are accepted. You can also use your Visa gift card to pay your AGL bill.
Air conditioners are one of the home’s biggest consumers of electricity which is why we’re using them in the first year trial. We’re hoping air conditioners will help us understand how we can test new ways of improving the electricity grid’s stability in the long term.
You don’t need to be at home or for your air conditioner to be operating during a peak event to participate. We would ask you to please indicate that you weren’t home in our post event survey. Please note holiday homes do not meet eligibility criteria.
For Managed for You EV participants, you don’t need to be at home for the Schneider EVLink Smart Wallbox to be operating during a peak event to participate. You’ll still receive your participation incentive unless you actively opt out via ChargeFox app, email or phone.
We’re only in our first year of an exciting three-year program, so look out for future opportunities to participate after March 2019. If you aren’t eligible because you aren’t an AGL customer with a smart meter and don’t have a compatible air conditioner, we can explore adding you to future trials if your circumstances or our eligibility requirements change.
If you’re planning on moving, please contact us and let us know your future address. If it’s in NSW, we can check if your new property has a digital meter and if your new air conditioner is still eligible to participate.
If you have an electric vehicle, we can also discuss the potential options for moving your Schneider EVLink Smart Wallbox to your new property.
After you’ve registered for the program and accepted the terms and conditions, we’ll be in touch to organise for a certified electrician to visit your home and verify your air-conditioner’s compatibility for installation of three smart devices. The first on your switchboard, the second on the external air-conditioning unit and a third remote AC controller near your air conditioner.
If your home is compatible, the electrician will complete the installation of the three devices, including the smart air conditioning control device, at the same time as the home visit. If your air conditioner is compatible, we’ll help you set up the smart air conditioner controller app on your smartphone. You will then be sent an information pack with the full details of what to expect during the program.
If your home is not compatible unfortunately you are ineligible to participate, but we will reward you with a $50 Visa gift card to thank you for your expression of interest.
After you’ve registered for the program and accepted the terms and conditions, our supplier’s specialist EV installer will be in touch to organise to visit your home and verify your smart meter and switchboard for installation of a Schneider EVLink Smart Wallbox charging station.
If your home is compatible, the EV installer will complete the installation of the Schneider EVLink Smart Wallbox charging station, at the same time as the site inspection. We will also provide you with details on how to set up ChargeFox electric vehicle management app on your smartphone.
The AGL Peak Energy Rewards Managed for You program is available to existing AGL homeowners in New South Wales with a digital smart meter. Unfortunately, you need to be an existing AGL customer.
You’ll also need to have a WiFi connection. You will be requested to enter your WiFi login details into the device during installation as the devices are controlled via WiFi.
In addition, customers will need to have a wall or ducted air conditioning which is less than five years old and is compatible with all three smart devices being installed in your premises. Once you register, we will be able to verify whether your air conditioner is compatible during the home visit.
Participation in the program will not affect your broader AGL electricity plans or rates.
We’ll install three smart devices: one on your air conditioner and a second on your switchboard so we can remotely manage your air conditioner via your home’s WiFi network. A third device, a smart air conditioner controller, will be installed to provide you with pre-cool capability, in case your air conditioner is compatible. This device will also provide us visibility of the temperature and humidity in the room with your designated remote-controlled air conditioner, which will allow us to further understand and optimise your comfort.
In the Peak Energy Rewards Managed for You Program, we'll need to monitor your air conditioner’s power remotely.
We’ll use your home WiFi network to synchronise the devices during installation. The installer will request you enter your password into the device during the home visit, so please ensure you have this handy.
We’ll supply you with a remote air conditioner controller which, if compatible with your air conditioner, allows your air conditioner to be remotely controlled via an app on your smartphone, so you can pre-cool your home even if you’re out.
You can prepare by pre-cooling your house. Simple changes can make a difference, like shutting curtains and doors in the morning on a hot day.
In the Peak Energy Rewards Managed for You program, during the specific peak event, AGL will remotely control the Schneider EVLink Smart Wallbox station by sending a signal to the charging station which will automatically pause the Schneider EVLink Smart Wallbox from charging your electric vehicle, if it is plugged in.At the end of each peak event, we’ll send a signal to the Schneider EVLink Smart Wallbox to change your settings back to the mode it was in before. Don’t worry, we’ll make sure the Schneider EVLink Smart Wallbox is always returned to working as it was before the peak event. We’ll only control the Schneider EVLink Smart Wallbox during the peak event, unless you opt out.
In the Peak Energy Rewards Managed for You program, during the specific peak event, AGL will remotely control your air-conditioner by sending a signal to the smart devices which automatically changes your air conditioner power down to 50% of its normal power. To participate, you will need to ensure your Wi-Fi is connected so the devices can remotely change your air conditioner.
At the end of each peak event, we’ll send a signal to your air conditioner to change your settings back to manual. Don’t worry, we’ll make sure your air conditioner is always returned to working as it was before the peak event, and will only control your air conditioner during the set peak event unless you opt out.
Your password will be securely stored in encrypted form on the devices to ensure your personal data remains completely private. Your password is not accessible by AGL, our hardware provider or the installer. Data usage will not exceed 0.5GB per month.
During 31 March 2018 and 31 March 2019, we’ll notify Peak Energy Rewards Managed for You participants via SMS when the electricity grid is experiencing high demand, known as a “peak event”. The SMS will be sent approximately 24 hours before a peak event, and detail the time of the peak event (e.g. Tuesday 4-6pm) when your air conditioner power will be remotely changed – without any action required on your behalf. An SMS will be sent to you at the start and end of the event and will include a post event survey to collect feedback on your experience. The peak event may be cancelled up to one hour before, but we’ll send you a cancellation SMS if that happens.
Between April 2018 and 31 March 2019, we’ll notify Peak Energy Rewards Managed for You participants via SMS and the ChargeFox app when the electricity grid is experiencing high demand, known as a “peak event” or we’re running a simulation.
The SMS and push notification will be sent approximately 24 hours in advance of the event, with details of the peak event (e.g. Tuesday 4-6pm). During this two-hour window we will pause your electric vehicle charging station from charging – without any action required on your behalf. To be eligible for a reward you will need to participate for the full period of the event.
An SMS will be sent to you at the start and end of the event as well as notifications from your ChargeFox EV management platform. We’ll then send a post event survey to collect feedback on your experience.
The peak event may be cancelled up to one hour before, but we’ll send you a cancellation SMS if that happens.