AGL Rewards & Loyalty

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  The AGL Peak Energy Rewards Managed for You program is available to existing AGL homeowners in New South Wales with a digital smart meter. Unfortunately, you need to be an existing AGL customer.   You’ll also need to have a WiFi connection. You will be requested to enter your WiFi login details into the device during installation as the devices are controlled via WiFi.   In addition, customers will need to have a wall or ducted air conditioning which is less than five years old and is compatible with all three smart devices being installed in your premises. Once you register, we will be able to verify whether your air conditioner is compatible during the home visit.   Participation in the program will not affect your broader AGL electricity plans or rates.
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  We’ll install three smart devices: one on your air conditioner and a second on your switchboard so we can remotely manage your air conditioner via your home’s WiFi network. A third device, a smart air conditioner controller, will be installed to provide you with pre-cool capability, in case your air conditioner is compatible. This device will also provide us visibility of the temperature and humidity in the room with your designated remote-controlled air conditioner, which will allow us to further understand and optimise your comfort.
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  In the Peak Energy Rewards Managed for You Program, we'll need to monitor your air conditioner’s power remotely.   We’ll use your home WiFi network to synchronise the devices during installation. The installer will request you enter your password into the device during the home visit, so please ensure you have this handy.
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  We’ll supply you with a remote air conditioner controller which, if compatible with your air conditioner, allows your air conditioner to be remotely controlled via an app on your smartphone, so you can pre-cool your home even if you’re out.   You can prepare by pre-cooling your house. Simple changes can make a difference, like shutting curtains and doors in the morning on a hot day.
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  In the Peak Energy Rewards Managed for You program, during the specific peak event, AGL will remotely control the Schneider EVLink Smart Wallbox station by sending a signal to the charging station which will automatically pause the Schneider EVLink Smart Wallbox from charging your electric vehicle, if it is plugged in.At the end of each peak event, we’ll send a signal to the Schneider EVLink Smart Wallbox to change your settings back to the mode it was in before. Don’t worry, we’ll make sure the Schneider EVLink Smart Wallbox is always returned to working as it was before the peak event. We’ll only control the Schneider EVLink Smart Wallbox during the peak event, unless you opt out.
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  In the Peak Energy Rewards Managed for You program, during the specific peak event, AGL will remotely control your air-conditioner by sending a signal to the smart devices which automatically changes your air conditioner power down to 50% of its normal power. To participate, you will need to ensure your Wi-Fi is connected so the devices can remotely change your air conditioner.   At the end of each peak event, we’ll send a signal to your air conditioner to change your settings back to manual. Don’t worry, we’ll make sure your air conditioner is always returned to working as it was before the peak event, and will only control your air conditioner during the set peak event unless you opt out.
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  Your password will be securely stored in encrypted form on the devices to ensure your personal data remains completely private. Your password is not accessible by AGL, our hardware provider or the installer. Data usage will not exceed 0.5GB per month.
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  During 31 March 2018 and 31 March 2019, we’ll notify Peak Energy Rewards Managed for You participants via SMS when the electricity grid is experiencing high demand, known as a “peak event”. The SMS will be sent approximately 24 hours before a peak event, and detail the time of the peak event (e.g. Tuesday 4-6pm) when your air conditioner power will be remotely changed – without any action required on your behalf. An SMS will be sent to you at the start and end of the event and will include a post event survey to collect feedback on your experience. The peak event may be cancelled up to one hour before, but we’ll send you a cancellation SMS if that happens.
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  Between April 2018 and 31 March 2019, we’ll notify Peak Energy Rewards Managed for You participants via SMS and the ChargeFox app when the electricity grid is experiencing high demand, known as a “peak event” or we’re running a simulation. The SMS and push notification will be sent approximately 24 hours in advance of the event, with details of the peak event (e.g. Tuesday 4-6pm). During this two-hour window we will pause your electric vehicle charging station from charging – without any action required on your behalf. To be eligible for a reward you will need to participate for the full period of the event. An SMS will be sent to you at the start and end of the event as well as notifications from your ChargeFox EV management platform. We’ll then send a post event survey to collect feedback on your experience. The peak event may be cancelled up to one hour before, but we’ll send you a cancellation SMS if that happens.
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  The first year of the AGL Peak Energy Rewards Managed for You program runs from 31 March 2018 until 31 March 2019.
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  Yes. However, if you are unable to attend then an adult member of the house with your written authority will need to be home during the home visit.
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If a listed establishment refuses an AGL Rewards offer, contact Ambassador Card within 30 days and provide your membership name and number, a copy of the bill and the details of the claim so we can arrange for you to be reimbursed. Contact Ambassador Card via email aglrewards@agl.com.au or on 1300 397 079.
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You can use AGL Rewards as frequently as you like.
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If you're new to My Account, you'll need to register first. Then you'll be prompted to accept AGL Rewards Terms and Conditions and activate AGL Rewards.     If you've used My Account before, simply go to the Rewards tab for the link to take you through to AGL Rewards.       
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Once you've registered for AGL Rewards in My Account, go to the Rewards tab, and then click "Keep exploring" to view offers.  If you see an offer you like, follow the directions to redeem the offer from the retailer directly.      Make sure you check out our terms and conditions and any terms and conditions on the retailer’s site.      
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The AGL Rewards program is free to our valued electricity and gas customers. It's our way of recognising and saying thank-you for being an AGL energy customer.   With AGL Rewards you get access to great discounts from some of Australia’s favourite brands. It's the place where you'll find treats for you, your family and friends for less.
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Contact the retailer directly for all questions relating to the redemption of an offer including order processing or shipping times or any comments relating to the product or service itself.   Contact details are provided on the relevant AGL Rewards offer page.   AGL is not the supplier, distributer or reseller of any product or service which is subject of an AGL Rewards offer. For further details please refer to the AGL Rewards Terms and Conditions.
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AGL Rewards is a digital membership program, so you will not receive a physical card. You can instantly access the benefits when you logon to My Account via your smartphone, tablet or PC once you’ve registered for AGL Rewards.   If you don’t have a smartphone and wish to claim a dining offer, follow the steps here to view and print your digital membership card. Please note, you may be required to show ID at some establishments.
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Yes! Not only do you get a competitive gas deal, but you have access to hundreds of offers via our AGL Rewards program for dining, cinemas, retail, travel, accommodation, and so much more. Once you’re an AGL customer, to become an AGL Rewards member simply follow the instructions here. When you’ve successfully activated your AGL Rewards membership, to view your special offers logon to My Account and click the ‘Rewards’ tab.
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For any questions or queries that relate to redeeming your AGL Rewards offer or the order, contact the retailer that your order was placed with. Contact details are provided on the relevant AGL Rewards offer page.   AGL is not the supplier, distributer or reseller of any product or service which is subject of an AGL Rewards offer. For further details please refer to the AGL Rewards Terms and Conditions.
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