AGL Rewards & Loyalty

How will you let me know you’ll be reducing my air conditioner’s power?

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‎25-10-2018 11:39 AM


During 31 March 2018 and 31 March 2019, we’ll notify Peak Energy Rewards Managed for You participants via SMS when the electricity grid is experiencing high demand, known as a “peak event”.

The SMS will be sent approximately 24 hours before a peak event, and detail the time of the peak event (e.g. Tuesday 4-6pm) when your air conditioner power will be remotely changed – without any action required on your behalf. An SMS will be sent to you at the start and end of the event and will include a post event survey to collect feedback on your experience.

The peak event may be cancelled up to one hour before, but we’ll send you a cancellation SMS if that happens.

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