AGL Rewards & Loyalty

How will I know when my EV charging station will be paused?

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‎25-10-2018 07:40 AM


Between April 2018 and 31 March 2019, we’ll notify Peak Energy Rewards Managed for You participants via SMS and the ChargeFox app when the electricity grid is experiencing high demand, known as a “peak event” or we’re running a simulation.

The SMS and push notification will be sent approximately 24 hours in advance of the event, with details of the peak event (e.g. Tuesday 4-6pm). During this two-hour window we will pause your electric vehicle charging station from charging – without any action required on your behalf. To be eligible for a reward you will need to participate for the full period of the event.

An SMS will be sent to you at the start and end of the event as well as notifications from your ChargeFox EV management platform. We’ll then send a post event survey to collect feedback on your experience.

The peak event may be cancelled up to one hour before, but we’ll send you a cancellation SMS if that happens.

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