AGL Online Community Feedback and Ideas

What could we start, stop or continue? Suggest an idea for this Community or submit a suggestion for improvement.

What could we start, stop or continue? Suggest an idea for this Community or submit a suggestion for improvement.

Customer Account Pool

Switched-on

Its great that AGL is offering gas, electricity, mobile phone and broadband plans. It would be good to see the introduction of a “customer account pool”. Any credit balance generated by solar for instance would be transferred into a customers pool account which would then be used against other services provided by AGL. 

Any direct debits that take place for gas, internet or mobile would be net of any credit remaining in a customers pool account.

 

The above process enhances the benefit of having multiple utility services with AGL and enjoying net billing for a variety of services.