What could we start, stop or continue? Suggest an idea for this Community or submit a suggestion for improvement.
What could we start, stop or continue? Suggest an idea for this Community or submit a suggestion for improvement.
Hi. My name is Kerry and I had problems paying my bill today as I did not receive it in the mail. However, I wanted to applogise to ataff as I was very frustrated and behaved rudely. So, my apologies. I would jyst like to point out tjat uf you pay via credit card online then take the ioption to s p eak with a customer service ifficer the system.just takes you directly back to online payments. This can be very time consuming and confusing. In the end I had to end the call and begin again to actually speak to someone. Apologies again for my rudeness on the phone. If someone could re d i rect the calls post online payment through to custi.er service ths tg would be great.
Thanks. Kerry
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