System not working at all

[Kenny1]

Hi team,

I want to pay my bill and l need someone to transfer my credit from one account into the other, however, the system is so slow or is not working anymore. I am having to call and that will inconvenient my times. Last time it was easy using the chat system and someone will get onto it straight away. Frustrated that l now have to waste my time to pay bills! Unreal.

Can someone get back to me on this or a better way to do this without having to spend time on the phone?

[David_AGL]

Hi Kenny, if you log in to your My Account and click "message us" or click the message icon on the app. You can send us a message and let us know that you want credit to be transferred. There's no need to wait around for a response like you would with a live chat, and you don't need to spend time waiting  on hold on the phone. If this feature isn't working for you, just let me know.