We’ve had a few of you tell us there are some elements of the billing area that you think need more work. @amtab, @nicko, @Fred12, @Blaster, @Carlzygem, @Srd you have all made mention of this in other posts and we’d love to hear more.
Below is a list summarising what we think are the key areas for improvement. Could you please pick which one you think is most important to improve and tell us why it’s important to you, and how you think we could make it better by commenting in this thread below.
Navigating through the bill section, and viewing current and historical bills
Downloading your bills in pdf format
Clearly linking energy usage to bills
Design and aesthetics of the billing section
Clearer messaging for direct debit or bill smoothing customers
Change how bill amounts / amounts owing are displayed
Transaction report showing you all invoices and payments you’ve made
Longer history of bills
Billing is fine, something else needs improving.
Please feel free to be honest in your feedback, we’re very keen to hear what you’re looking for in our new mobile app.