https://neighbourhood.agl.com.au/t5/What-s-New/What-s-New-for-the-AGL-App-November-2019/m-p/15967#M72 <P>I now have to go into billing to enter a meter read. I used to be able to do it via a button on the main(gas) screen.</P> Mon, 02 Dec 2019 23:58:44 GMT mb2 2019-12-02T23:58:44Z https://neighbourhood.agl.com.au/t5/What-s-New/What-s-New-for-the-AGL-App-November-2019/m-p/15497#M66 <H2 aria-level="1"><SPAN data-contrast="none">Enhanced&nbsp;</SPAN><SPAN data-contrast="none">usage experience for basic meter customers</SPAN><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:0,&quot;335559740&quot;:259}">&nbsp;</SPAN></H2> <P><SPAN data-contrast="auto">If you’ve got a basic meter</SPAN><SPAN data-contrast="auto">&nbsp;– you’re going to love this update.&nbsp;</SPAN><SPAN data-contrast="auto">We’</SPAN><SPAN data-contrast="auto">ve built a better basic meter experience to help you more easily visualise your usage and&nbsp;</SPAN><SPAN data-contrast="auto">stay in control of your projected bills.</SPAN><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</SPAN></P> <P>&nbsp;</P> <P><SPAN data-contrast="auto">With basic meters until this point, you’ve had to wait until your bill is generated to get usage details, which can</SPAN><SPAN data-contrast="auto">&nbsp;take&nbsp;</SPAN><SPAN data-contrast="auto">up to 3 months</SPAN><SPAN data-contrast="auto">.</SPAN><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</SPAN></P> <P>&nbsp;</P> <P><SPAN data-contrast="auto">Today</SPAN><SPAN data-contrast="auto">,</SPAN><SPAN data-contrast="auto">&nbsp;we</SPAN><SPAN data-contrast="auto">&nbsp;announce</SPAN><SPAN data-contrast="auto">&nbsp;our enhanced basic meter experience that enables you to stay in control of your usage and change your habits or patterns as you go.&nbsp;</SPAN><SPAN data-contrast="auto">When</SPAN><SPAN data-contrast="auto">&nbsp;you&nbsp;</SPAN><SPAN data-contrast="auto">complet</SPAN><SPAN data-contrast="auto">e</SPAN><SPAN data-contrast="auto">&nbsp;a self</SPAN><SPAN data-contrast="auto">-</SPAN><SPAN data-contrast="auto">service meter read, you’re now able to&nbsp;</SPAN><SPAN data-contrast="auto">get</SPAN><SPAN data-contrast="auto">&nbsp;your usage cost</SPAN><SPAN data-contrast="auto">-</SPAN><SPAN data-contrast="auto">to</SPAN><SPAN data-contrast="auto">-</SPAN><SPAN data-contrast="auto">date and have your bill projection adjusted</SPAN><SPAN data-contrast="auto">&nbsp;immediately.</SPAN><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</SPAN></P> <P>&nbsp;</P> <P>&nbsp;</P> <P><SPAN data-ccp-props="{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20191104-105841_AGL Energy.jpg" style="width: 195px;"><img src="https://neighbourhood.agl.com.au/t5/image/serverpage/image-id/1435i2A7D302CD3DF4B3B/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot_20191104-105841_AGL Energy.jpg" alt="Screenshot_20191104-105841_AGL Energy.jpg" /></span>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20191104-105848_AGL Energy.jpg" style="width: 195px;"><img src="https://neighbourhood.agl.com.au/t5/image/serverpage/image-id/1434i81033558F3587668/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot_20191104-105848_AGL Energy.jpg" alt="Screenshot_20191104-105848_AGL Energy.jpg" /></span>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;&nbsp; &nbsp; &nbsp; &nbsp;</SPAN></P> <P><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}"><SPAN style="font-family: inherit;" data-contrast="auto"><BR />We’ve also enhanced the experience of completing a self-service meter read. Improvements include:</SPAN><SPAN style="font-family: inherit;" data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</SPAN>&nbsp;</SPAN></P> <UL> <LI data-leveltext="" data-font="Symbol" data-listid="1" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><SPAN data-contrast="auto">App displays start of the meter number to make it easier to find the right meter.</SPAN><SPAN data-ccp-props="{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</SPAN></LI> <LI data-leveltext="" data-font="Symbol" data-listid="1" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><SPAN data-contrast="auto">Meter read pre-loads&nbsp;</SPAN><SPAN data-contrast="auto">you</SPAN><SPAN data-contrast="auto">r</SPAN><SPAN data-contrast="auto">&nbsp;last read to&nbsp;</SPAN><SPAN data-contrast="auto">make your life easier</SPAN><SPAN data-contrast="auto">.</SPAN><SPAN data-ccp-props="{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</SPAN></LI> <LI data-leveltext="" data-font="Symbol" data-listid="1" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><SPAN data-contrast="auto">A summary of your cost to date and bill projection is generated upon completing a meter read</SPAN><SPAN data-contrast="auto">.</SPAN><SPAN data-ccp-props="{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</SPAN></LI> <LI data-leveltext="" data-font="Symbol" data-listid="1" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><SPAN data-contrast="auto">If&nbsp;</SPAN><SPAN data-contrast="auto">you’re having trouble submitting your meter read, our agents will now be able to assist through&nbsp;</SPAN><SPAN data-contrast="auto">in-app messaging</SPAN><SPAN data-contrast="auto">&nbsp;</SPAN><SPAN data-contrast="auto">when you&nbsp;</SPAN><SPAN data-contrast="auto">provide them a photo of your meter.</SPAN><SPAN data-ccp-props="{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</SPAN>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</LI> </UL> <P><SPAN data-contrast="auto">We’re always looking out for more feedback. If you’ve got a suggestion for how we can improve</SPAN><SPAN data-contrast="auto">, please reply to this post</SPAN><SPAN data-contrast="auto">.</SPAN><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</SPAN></P> Mon, 04 Nov 2019 00:36:16 GMT https://neighbourhood.agl.com.au/t5/What-s-New/What-s-New-for-the-AGL-App-November-2019/m-p/15497#M66 David_AGL 2019-11-04T00:36:16Z https://neighbourhood.agl.com.au/t5/What-s-New/What-s-New-for-the-AGL-App-November-2019/m-p/15967#M72 <P>I now have to go into billing to enter a meter read. I used to be able to do it via a button on the main(gas) screen.</P> Mon, 02 Dec 2019 23:58:44 GMT https://neighbourhood.agl.com.au/t5/What-s-New/What-s-New-for-the-AGL-App-November-2019/m-p/15967#M72 mb2 2019-12-02T23:58:44Z https://neighbourhood.agl.com.au/t5/What-s-New/What-s-New-for-the-AGL-App-November-2019/m-p/16307#M74 <P>Next update please allow us to set up a reminder notification about checking our usage so we can manually type it in every time&nbsp;</P> Thu, 26 Dec 2019 22:36:43 GMT https://neighbourhood.agl.com.au/t5/What-s-New/What-s-New-for-the-AGL-App-November-2019/m-p/16307#M74 Taerasafar 2019-12-26T22:36:43Z https://neighbourhood.agl.com.au/t5/What-s-New/What-s-New-for-the-AGL-App-November-2019/m-p/16414#M75 <P>Thanks for the feedback,&nbsp;<a href="https://neighbourhood.agl.com.au/t5/user/viewprofilepage/user-id/41652">@Taerasafar</a>&nbsp;. Don't forget you can always suggest ideas over on the <A href="https://community.agl.com.au/t5/Share-Ideas/ct-p/share-ideas" target="_self">Ideas</A> section, so that other community users can vote for them!</P> Fri, 03 Jan 2020 05:17:17 GMT https://neighbourhood.agl.com.au/t5/What-s-New/What-s-New-for-the-AGL-App-November-2019/m-p/16414#M75 David_AGL 2020-01-03T05:17:17Z