topic Re: Coming soon: The new-look eBill summary in What's New

The new-look eBill summary

David_AGL — Tue, 04 Oct 2022 01:16:25 GMT

After listening to your feedback, we're excited to show you the new-look eBill summary. As well as freshening up the look and feel, we've added some crucial information so you can quickly get the important details about your account.

What's changed?

In addition to your bill amount, due date and other useful links, you'll now see:

Whether your bill is an estimated or actual meter read (if you have a basic meter you can avoid an estimated bill by completing a self-service meter read)
A link to set a bill due reminder in your calendar
Instantly pay your bill with a link to make a payment
A snapshot of any applied concessions or discounts
A new usage and cost snapshot comparing your usage to the same period last year (if available).
A link to our bill explainer page for more info on how to read your bill

How to view the full bill

While we've tried to include most useful information, you're still able to download your bill in full by selecting View your bill on your bill summary. You won't need to log in to your account to do so.

Alternately, you can access your bill by logging in to My Account.

To access your bill via the AGL app, select the Billing tab, tap the bill you'd like to view, then View PDF.

Questions and feedback

This new-look eBill was created based on feedback from customers like you, and we'd love to hear what you think. If you have any questions or comments, you're welcome to add them to this post!

Re: The new-look eBill summary

Mickmi39 — Sun, 02 Aug 2020 05:20:51 GMT

Using the link on the new ebill format, I logged into my account but still couldn't see details of my actual bill.

Re: new-look eBill,

Dot — Wed, 05 Aug 2020 10:51:36 GMT

I note in the sample bill the period of the bill is after the pay by date. Does this mean a change to paying in advance? Could be a problem.

Re: new-look eBill,

Vonnie57 — Thu, 06 Aug 2020 10:47:28 GMT

Good Points✓

Re: The new-look eBill summary

Swimmer1950 — Thu, 06 Aug 2020 23:15:49 GMT

Why don’t I get “best offer” option in NSW?

Re: new-look eBill,

Vonnie57 — Fri, 07 Aug 2020 00:04:52 GMT

*I meant Good Point Dot re: dates on the example above.

* How do I know (for example) half way through the bill how much my bill is in a effort to reduce consumption and of course the cost?

Re: Coming soon: The new-look eBill summary

Dlr73341 — Sun, 09 Aug 2020 20:24:31 GMT

I prefer paper bill please

Re: Coming soon: The new-look eBill summary

Harry123 — Fri, 14 Aug 2020 08:24:27 GMT

Hi was just looking at the sample of the new look bill , and noticed late payment fee was $100. I hope this was just a typo on the sample . Although this will never happen to me as i am always in credit, as i have sola but if it is not a typo, a letter will be sent to the ombudsman as $100. is an outrageous fee for late payment. Regards Ron Harriman

Re: Coming soon: The new-look eBill summary

ltask2 — Fri, 14 Aug 2020 22:43:17 GMT

There is nothing on this bill telling me how much my solar is making nor how much I am being paid for my contribution.

Re: Coming soon: The new-look eBill summary

floydie — Sat, 15 Aug 2020 01:48:59 GMT

All good but it still feels like I am getting ripped off. prices are out of control in this sector and it seems like there is no one who has any authority to change anything. Governments are reluctant to do anything because most of the politicians would have their finger in the pie somewhere. I don't want a new look bill, I want cheaper and affordable power. We need more coal power not less, wasting too much time and effort with these stupid unsustainable wind farms is not the way forward.

Re: new-look eBill,

Michelle1961 — Sat, 15 Aug 2020 01:55:18 GMT

If you download the AGL energy app it gives you a snapshot of usage to date and projected bill cost of the bill based on usage to date I assume. Helps keep on top of it a little bit.

Re: Coming soon: The new-look eBill summary

SMI77 — Sat, 15 Aug 2020 04:55:26 GMT

...and like many companies these days - for the many that do NOT have smartphones!!!

Re: Coming soon: The new-look eBill summary

Michelle1961 — Sat, 15 Aug 2020 05:07:13 GMT

That is true.

Re: Coming soon: The new-look eBill summary

PushyP — Sat, 15 Aug 2020 08:56:53 GMT

It’s a mock bill. Check out the billing period and due by dates.

Re: Coming soon: The new-look eBill summary

Louise2 — Sat, 15 Aug 2020 23:03:45 GMT

Provided it still has breakdown of individual charges and usage costs it should be ok

Re: Coming soon: The new-look eBill summary

alpal55 — Sun, 16 Aug 2020 01:18:11 GMT

Good to see you listened to customer feedback. What percentage of customers requested the $100 late payment fee?

Re: Coming soon: The new-look eBill summary

GrahamM1 — Sun, 16 Aug 2020 03:25:51 GMT

I don't want to use the app. If I want to view my full bill I have to log in ? What a pain in the behind. Time to start looking for another supplier.

Re: Coming soon: The new-look eBill summary

GrahamM1 — Sun, 16 Aug 2020 03:40:36 GMT

One thing I forgot to put in my earlier post was about the estimated usage. Years ago Origin "guesstimated" my bill an average bill was $250 for a single guy living alone. The guesstimate was for over $700 !!!! They use the average of the usage in your area not your average. It was only after I made the threat of going to the ombudsman they did an actual read. Ha they first offered me a payment plan !!! to pay a bill for an amount they made up. So watch out for these guesstimated bills!!!

Re: Coming soon: The new-look eBill summary

PeterLW — Sun, 16 Aug 2020 04:44:17 GMT

Meter reeders aren’t that flash either. The guy mistook a 4 for a 7 and my bill for that period, which has always been around $300 all of a sudden was $900 plus. After taking a photo and many phone calls the bill was reduced to what it should have been. When I questioned AGL as to why a bill that has been around $300 for years and years and suddenly became $900 wasn’t picked up they said it would have been - eventually - when another meter read was done. Fine, but how long would it have taken if they used estimates. About a year was the reply. Not good enough AGL because it’s my money you had that wasn’t yours.

Re: Coming soon: The new-look eBill summary

Peterevans1306 — Sun, 16 Aug 2020 05:22:45 GMT

You've got to be joking right? $100 late payment fee. That's ridiculous. So that's enough to make me change suppliers. I miss by a day and you penalise me nearly 50% of my bill?? Great CX team.

See you later. Origin have just made me an offer and the $100 example in your new, "wonderful" bill may be the straw that breaks the camel's back. Cheers