topic Point of Attachment change in Solar, Batteries & Electrification

Point of Attachment change

PeteGibson — Sun, 27 Jan 2019 02:03:41 GMT

We thought we had gone through the

proper channels, signed and submitted the forms and a huge company like AGL might be able to change over the point of attachment of our electricity supply in a timely manner.

Our pole was stood on our property 4 months ago.

Seemed like a fairly routine job, turn off the power

shorten cable , snip and reconnect.

3 months later and numerous phone calls,

broken promises ,lost emails and the pass on and run around, " not my department, but I'll pass you on to someone who can reassure you "

Very poor service AGL and Active Stream.

Thank goodness we didn't have a busy

storm season and need something

urgently ! Perhaps AGL could outsource

and allow private trained contractors to do this

routine work.

We are still waiting I'll phone Manila Again tomorrow. and request a date. ??

Re: Point of Attachment change

jayden_AGL — Mon, 28 Jan 2019 23:38:28 GMT

Hi PeteGibson,

Thank you for providing this feedback.

I'm sorry to hear that you've found this process so frustrating. If you require further support after calling our team, please let me know and i'll see what I can do to help from my end.

Cheers,

Jayden

No more apologies and excuses

PeteGibson — Sat, 16 Feb 2019 20:13:36 GMT

Dear AGL I do not want apologies and reassurances and passing the buck to someone else.

Just authorise a team out here to do this simple job a change of point of attachment. This is pathetic you take our money Say you are here to help

24/7 and then do nothing

Worst customer service ever

The Pyramids were built with more efficientcy

in a quicker time frame

Pete