topic Re: cancellation of gas supply to home in Solar, Batteries & Electrification

cancellation of gas supply to home

susan6 — Wed, 26 Mar 2025 21:25:52 GMT

We have been slowly converting our house to be all electric. I'm in the process of having the last gas using appliance disconnected. This is in relation to hot water. I then want to cancel my gas bill all together. I've read things in the past which alert me to the fact that this is not an easy process. How does AGL support people through this process without undue stress.

Re: cancellation of gas supply to home

SYED_AGL — Thu, 27 Mar 2025 00:49:14 GMT

Hi Susan,

Once all of your gas appliances have been disconnected, please give us a call and ask to speak with the New Connections team. They’ll be able to assist you by sending a request to have the meter abolished.

If you need any further assistance or clarification, feel free to reach out. We're here to help!

Re: cancellation of gas supply to home

Lester — Thu, 27 Mar 2025 01:11:29 GMT

@susan6 further to Syeds reply.

I have never had gas connection (from main supply), but have read when someone wants to get out of gas altogether, there are usually 2 options.

Cheapest option - Disconnecting gas at the meter, leaving all pipes and infrastructure in place, gas plumber terminating gas outlets safely, option to reconnect if ever the need.

Quite costly option - Have all the gas related stuff removed, very $$$, less risk of leaks, both have pros / cons.

Something I found quickly . . . Disconnect from gas

Re: cancellation of gas supply to home

Napea — Fri, 11 Apr 2025 12:13:53 GMT

My wife and I had already completed the conversion from gas to electric a month ago. Honestly, it's amazing.

Re: cancellation of gas supply to home

Basil_AGL — Tue, 15 Apr 2025 23:14:59 GMT

Hey @Napea, that's great to hear! How was the transition to electrifying your house?

Re: cancellation of gas supply to home

mandy_franklin — Sat, 05 Jul 2025 23:49:09 GMT

I moved out of my property in North Sydney in January 2025 and advised AGL of the disconnection. I am still receiving Gas bills from AGL. I have advised AGL twice of my cancellation, yet today I received yet another bill for July. How can I get AGL to stop charging me for a service I am not using?

Re: cancellation of gas supply to home

mandy_franklin — Sat, 05 Jul 2025 23:53:02 GMT

I don't need a new connection. I need AGL to cancel my account given I advised AGL of the move in December 2025 and did not reconnect. AGL has to stop sending me bills for a service I am not using.

Re: cancellation of gas supply to home

SYED_AGL — Tue, 08 Jul 2025 01:48:19 GMT

Hi @mandy_franklin

I'm really sorry to hear about the trouble you've been experiencing. I completely understand how frustrating this must be for you.

If you're still experiencing the problem, please feel free to send us a private message with your account details. I’ll look into it right away and get back to you with a solution as soon as possible.

again apologies for the inconvenience caused and Looking forward to resolving this for you.

SYED