topic Re: Why does AGL ask to find out about my solar journey? in Solar, Batteries & Electrification

Why does AGL ask to find out about my solar journey?

09solar — Wed, 15 Jan 2025 08:08:13 GMT

AGL poses as asking something but then continues to tell me how to save with my solar system! Not sure what they are on about! When did AGL begin to be involved in Home Solar Systems.

Re: Why does AGL ask to find out about my solar journey?

megan_AGL — Tue, 21 Jan 2025 05:08:47 GMT

Hi 09solar,

Thank you for reaching out.

We install solar batteries and have to ensure your solar system is configured so you see the benefits of the panels on your energy bill.

Could you please provide some more information on your concern and what information we are requesting?

Kind regards,

Megan

Re: Why does AGL ask to find out about my solar journey?

09solar — Tue, 21 Jan 2025 08:19:27 GMT

Hello Megan.
That is not what the email I received said. You didn't fit my solar system
and until I joined AGL you never knew I had any. Whether you fit them to
homes or not is not the issue! What does AGL want to know about my solar
experience?

Best Regards

LR McDonald

Re: Why does AGL ask to find out about my solar journey?

Basil_AGL — Wed, 22 Jan 2025 00:47:00 GMT

Hey @09solar,

I am going to send you a direct message to find out a bit more information regarding you post.

Thanks,

Basil

Re: Why does AGL ask to find out about my solar journey?

Lester — Wed, 22 Jan 2025 05:55:59 GMT

Just saying, I have had solar since Nov 2023 and have never had such an email, or even what look like generic emails re solar (or batteries) and their advantages.

I see electrify now stuff all over bills and the AGL site, forum footers etc, but nothing sent by email on that either.