topic Re: AGL App not showing the feed in after installed the solar panel in Solar, Batteries & Electrification

AGL App not showing the feed in after installed the solar panel

EvanYuan — Sun, 15 Dec 2024 04:29:30 GMT

I installed my solar panel system on December 12, which includes a 10kW inverter. I also switched my AGL electricity plan to the Solar Saver plan. Since my house has a digital meter, I assumed AGL could reconfigure it remotely, so I didn’t call them. However, I’ve noticed that I can only see the daily watts I’ve used. While it’s normal for my usage costs to decrease after installation, but I can’t see how much electricity is being fed into the grid. In my old house, I could see this information. What else do I need to do to view it? Or do I need to call AGL to enable this feature?

Re: AGL App not showing the feed in after installed the solar panel

Lester — Mon, 16 Dec 2024 02:59:09 GMT

From the looks of that, I'd say your solar company is lagging with final set up with the energy supplier.

Has a smart meter been installed, or one was there existing that is suitable for the solar 2 way communication ?

Or do you still have an older analogue meter on site ?

If an older analogue, you might find your meter is turning backwards during solar hours, and when producing more than you are using . . . otherwise when using more than you are producing early or late in the day, the meter speed will be slowed down somewhat.

That's not a bad interim scenario, you will probably receive a LOT more actual benefit form that on single tariff !!

The power 'supplier' is not AGL, but your state / regional electricity supplier that is between the generator and retailer, and looks after metering. poles & wires.

Here in SA there is one supplier (SAPN), but some states have more than one supplier, regional specifics.

I would place this inquiry square onto the solar company now, let them follow up with the supplier.

That's their job, one which very often gets overlooked by many busy solar companies in various ways.

Re: AGL App not showing the feed in after installed the solar panel

megan_AGL — Mon, 16 Dec 2024 04:30:28 GMT

Hi EvanYuan,

Thank you for reaching out.

We would advise you get in contact with your solar installer to confirm if the paperwork required has been provided to us to organise your solar reconfiguration.

If your inverter is on but your meter has not been configured you must turn the inverter off immediately to avoid receiving a high bill. If the inverter is on prior to the configuration and this causes a high estimate, you unfortunately will be unable to dispute the charges.

Hope this helps, feel free to reach out to us as well on 13 12 45.

Kind regards,

Megan