topic Re: Tesla Powerwall 2 not charging or discharging in Solar, Batteries & Electrification

Tesla Powerwall 2 not charging or discharging

Michael007 — Sat, 30 Nov 2024 12:36:53 GMT

My AGL supplied Powerwall 2 participates in the AGL VPP. Last week the Powerwall stopped charging and discharging. All data is normal on the app. I went through the Tesla manual procedure by resetting and shutting down and restarting. The AGL people asked me repeat this whilst on the phone to no avail. They said I need Tesla assistance that they would arrange. I have been waiting for a week and no contact. I tried calling Tesla on several occasions but their support automatically disconnects the call after 15 minutes each time I call. What can I do now?

Re: Tesla Powerwall 2 not charging or discharging

Michael007 — Sat, 30 Nov 2024 12:41:41 GMT

I forgot to mention the Tesla App has a constant message “Grid Services - Your Powerwall is responding to a Grid Services event and is providing energy support to your local community”. I mentioned this and asked AGL if the VPP was causing the issue but they have not responded on this comment.

Re: Tesla Powerwall 2 not charging or discharging

Basil_AGL — Mon, 02 Dec 2024 03:00:20 GMT

Hey @Michael007, I've spoken to the team and I'm going to send you a direct message to get a bit more information about your situation.

Cheers,

Basil

Re: Tesla Powerwall 2 not charging or discharging

Michael007 — Tue, 03 Dec 2024 04:21:05 GMT

Hi Basil. I replied to your direct message yesterday and look forward to hearing from you with positive news soon?

Re: Tesla Powerwall 2 not charging or discharging

Basil_AGL — Tue, 03 Dec 2024 05:53:33 GMT

Hey @Michael007, thank you for getting back to me! I've reached out to the team and will come back shortly.

Re: Tesla Powerwall 2 not charging or discharging

Michael007 — Tue, 17 Dec 2024 12:36:00 GMT

Hi Basil. Just letting you know it’s been more than 3 weeks since my Powerwall 2 failed. Despite many AGL emails promising Tesla will attend to my issue Tesla has not responded in any meaningful way, such as to arrange testing/inspection or arrange any repairs or replacement. So potential buyers of Tesla Powerwalls in Australia should consider the length of time involved in obtaining Tesla customer support.

Re: Tesla Powerwall 2 not charging or discharging

Basil_AGL — Tue, 17 Dec 2024 22:13:16 GMT

Hey @Michael007, sorry to hear you are still waiting to hear from Tesla! I'll follow up with the team who you have been in contact with and pass on this information.

Re: Tesla Powerwall 2 not charging or discharging

Michael007 — Tue, 17 Dec 2024 22:41:34 GMT

Ok thank you for following up again (and again). AGL Neighbourhood hood readers interested in finding out more about Tesla support and service, or lack thereof, can read more at https://www.productreview.com.au/listings/tesla-powerwall-2

Re: Tesla Powerwall 2 not charging or discharging

Caban — Wed, 18 Dec 2024 06:13:40 GMT

One wonders if Tesla is now waiting for Mexico to pay for your Wall 😉

Re: Tesla Powerwall 2 not charging or discharging

Michael007 — Sat, 21 Dec 2024 06:48:57 GMT

Hi Caban and thanks for your post 😂.

Just to update on my situation. AGL have finally been advised that my Powerwall has failed and will be replaced by Tesla. AGL advises me that, based on their previous experiences with Tesla, the indicated time for replacement is 4 to 6 weeks. I'll keep the Neighbourhood informed on how that goes. I think AGL are trying to do their best to expedite my issue and it appears Tesla are the cause of the slow service. I've taken Tesla off my list for an EV purchase which I am seriously planning at the moment.

Re: Tesla Powerwall 2 not charging or discharging

Michael007 — Tue, 14 Jan 2025 00:15:45 GMT

Hi Everybody.

I would like to update the Neighbourhood on the progress, or lack thereof, on my Powerwall 2 repair/replacement.

1. On 26 November 2024 I reported the failure of my Powerwall.

2. Yesterday, 13 November 2025, AGL advised me to be patient and wait until the end of the month to see if Tesla "hopefully" contacts me to arrange repair.

3. It is now 14 January, 2025, and AGL or Tesla have still not advised me of any date or plan for my Powerwall 2 to be replaced.

Potential Tesla Powerwall and AGL battery customers should reflect on this poor warranty response by AGL and Tesla when considering a battery purchase from AGL and/or Tesla.

AGL supposedly has a "Can Do, Will Do" corporate value but they are not living this value from my customer perspective.

Re: Tesla Powerwall 2 not charging or discharging

Michael007 — Tue, 14 Jan 2025 00:17:30 GMT

Apologies - Point 2 should state 13 January, 2025.