topic Re: Tesla powerwall 2 says connected to AGL’s VPP despite never signing up in Solar, Batteries & Electrification

Tesla powerwall 2 says connected to AGL’s VPP despite never signing up

GSmith — Fri, 01 Dec 2023 05:11:19 GMT

As per title. PW2 has locked out features such as disabling grid charging as a result of being connected to a VPP. I never signed up for the VPP and can’t find any mention of it in my plan or account settings. Any ideas on how to turn it off?

Re: Tesla powerwall 2 says connected to AGL’s VPP despite never signing up

David_AGL — Fri, 08 Dec 2023 02:36:50 GMT

Hi @GSmith, I've reached out to our VPP team to look into this one for you. I'll send you a private message to get your account details so we can investigate further.

Re: Tesla powerwall 2 says connected to AGL’s VPP despite never signing up

chrisJ — Thu, 01 Aug 2024 04:18:07 GMT

Me too. They've been draining my PowerWall as the sun goes down for the last couple of days

Re: Tesla powerwall 2 says connected to AGL’s VPP despite never signing up

Deepesh_AGL — Mon, 05 Aug 2024 04:50:05 GMT

Hi Chrisj, Thank you for enquiry about the AGL Virtual Power Plant (VPP). We have referred this matter to our internal team and are working to resolve your issue. For all battery related matters, please contact us on 1300 377 118 option 2, option 2, or email the team at batterysupport@agl.com.au

Cheers, Deepesh