topic Re: VPP unauthorised access in Solar, Batteries & Electrification

VPP unauthorised access

chrisJ — Thu, 01 Aug 2024 02:37:39 GMT

Apparently I've been added to AGL's VPP without my consent.

Additionally AGL has started to withdraw power from my PowerWall

Can't call them - on hold for 2 hours

Can't chat - waiting for team member for 1 hour

Joined AGL 2 weeks ago so this is really excellent introduction

Re: VPP unauthorised access

Deepesh_AGL — Mon, 05 Aug 2024 04:49:02 GMT

Hi Chrisj, Thank you for enquiry about the AGL Virtual Power Plant (VPP). We have referred this matter to our internal team and are working to resolve your issue. For all battery related matters, please contact us on 1300 377 118 option 2, option 2, or email the team at batterysupport@agl.com.au

Cheers, Deepesh