topic Re: Annual Refund in Solar, Batteries & Electrification

Annual Refund

jeffreysol — Mon, 29 Apr 2024 21:19:20 GMT

Can you please explain what AGL means by "automatic annual solar bank refund". Does this mean that I can no longer request a refund when my credit balance is high.

Re: Annual Refund

megan_AGL — Mon, 29 Apr 2024 22:38:17 GMT

Hi jeffreysol,

Thank you for reaching out.

We have several refund options available for our solar customers.

We offer automatic solar refunds directly to your bank account or via cheque on a periodic (quarterly) basis or an annual (yearly) basis.

If you opt into annual refunds you will receive a refund yearly on the anniversary date directly to your refund method of choice.

Kind regards,

Megan

Re: Annual Refund

jeffreysol — Tue, 30 Apr 2024 02:03:48 GMT

Thanks Megan. Since I installed solar 6 years ago my habit has been to wait until my credit builds up to a reasonable amount and then request a refund. Lucky me I know. This happened seamlessly regardless of whether this was my efficient use of electricity or a government contribution. Obviously AGL policy has changed. My frustration is that on 3 occasions my refund has been approved and then denied. Customer service seems to be telling me what I want to hear in the hope that I will go away. This is what I intend to do. Thanks again.