topic Re: Solis inverter faults in Solar, Batteries & Electrification

Solis inverter faults

Buckster — Mon, 10 Sep 2018 04:32:15 GMT

I have a 3KW solis invertor and was looking at the APP the other day and navigated through to log/faults page. I noted that there were pages of invertor faults listed, 10-15 a day with "GRID-INTERFRENCE". I don't think this should be happening?

Don't have the same faults on my other Fronius invertor?

Should I log a service call?

Re: Solis inverter faults

jayden_AGL — Mon, 10 Sep 2018 07:11:12 GMT

Hi Buckster,

Thank you for your post!

If AGL installed your solar system, than I encourage you to contact our Solar Customer Service team on 1300 356 363 at your convenience to run this issue past them. If AGL did not install your system, then you will be best getting in touch with the installer or Fronius themselves.

Kind regards,

Jayden

Re: Solis inverter faults

Buckster — Mon, 10 Sep 2018 04:59:53 GMT

yes it was installed by AGL. Was hoping to just send them a screen shot of the errors with out wasting time on hold on the phone.

Re: Solis inverter faults

jayden_AGL — Mon, 10 Sep 2018 05:03:37 GMT

Hey Buckster,

If you can send me a private message with these screenshots attached and your account details, I'll see what I can sort out for you!

Cheers,

Jayden

Re: Solis inverter faults

Buckster — Fri, 14 Sep 2018 22:04:24 GMT

working with tech team

Re: Solis inverter faults

jayden_AGL — Sun, 16 Sep 2018 23:11:36 GMT

Hi Buckster,

Thank you for the update!

Please get in touch if there is anything that we can do to help support you through this process.

Cheers,

Jayden