topic Re: I can’t get AGL to install my new solar meter 11 weeks after my solar panels were installed in Solar, Batteries & Electrification

I can’t get AGL to install my new solar meter 11 weeks after my solar panels were installed

Mmwit — Thu, 19 Apr 2018 16:29:37 GMT

After retiring I decided to invest a large sum my superannuation in solar panels and a battery. However AGL have been unable some 11 weeks later to have the required solar meter installed. I have rung and rung - been promised callbacks that never eventuate but still no action. AGL customer service is non existent. They’ve outsourced to call centres in the Phillipines and India that can’t fix the problem. I now need to find another power company. Very distressing.

Re: I can’t get AGL to install my new solar meter 11 weeks after my solar panels were installed

jayden_AGL — Thu, 06 Sep 2018 02:57:56 GMT

Hey Mmwit,

Thank you for bringing this to our attention!

Unfortauntly many households are currently being impacted by these delays following the government-mandated Power of Choice program that took effect from 1/12/2017. We'd like to apologise for the obvious inconvenience that these delays have caused, and please feel free to get in touch with me via private message if there is anything further that we can help with!

Kind regards,

Jayden

Re: I can’t get AGL to install my new solar meter 11 weeks after my solar panels were installed

FrancisTony — Sat, 21 Apr 2018 00:26:39 GMT

Same situation.

I am going to move my 3 accounts to a different retailer unless they ignore all charges (except their supply fee) from the date they committed until the date the meter is put in place. Then I don't care how long they take. You should do the same.