topic Re: Smart meter Mk7c in Solar, Batteries & Electrification

Smart meter Mk7c

Dave — Fri, 12 May 2017 01:47:09 GMT

Is my new smart meter read online by AGL or does someone still have to call & read it in person at billing time?

Dave

Re: Smart meter Mk7c

CatherineG — Fri, 12 May 2017 04:57:19 GMT

The digital meter that has been installed can be remotely read. There is no need for a technician to attend your address to obtain the meter reads.

Thanks!

Re: Smart meter Mk7c

BanksiaSnapper — Wed, 24 May 2017 04:57:27 GMT

When a day's data is missed/not recorded, can that data be read again remotely?
I'm surprised that has an estimate for one day's missed data 2 months beforehand.

Re: Smart meter Mk7c

CatherineG — Fri, 26 May 2017 07:13:38 GMT

Hi @BanksiaSnapper.

Welcome to the Community.

As long as the meter data has been recorded, the data can be retrieved. However, if the data has not been recorded then we will be provided with estimated data based on historical usage.

Thanks!

Re: Smart meter Mk7c

los99 — Thu, 15 Aug 2019 11:05:19 GMT

It's been 11 days since the last reading on my agl account, but the cost to date is going up per normal. should i be worried when i try to view the usage it doesn't tell me the last 11 days?

*Electricity Bought From Grid

$34.54

123 kWh

*Solar Electricity Sold to Grid

$5.62

65 kWh

*Net Usage

28.92

76 days left in cycle

i am so confused with all these sorry.

thank you in advance

Re: Smart meter Mk7c

jayden_AGL — Thu, 15 Aug 2019 23:52:23 GMT

Hi los99,

It sounds like we may not have been provided your usage data for approx. 11 days ago which'll prevent your data from updating. This should resolve itself within the coming week, but if it doesn't please let me know.

Kind regards,

Jayden

Re: Smart meter Mk7c

los99 — Tue, 27 Aug 2019 08:05:58 GMT

Hi Jaydeny,

until now i dont have any readings on my new smart meter. This is just getting ridiculous..... i prefer the old system where i can actually read the meter now i cant even tell what is going on.

Re: Smart meter Mk7c

jayden_AGL — Tue, 27 Aug 2019 22:15:10 GMT

Hi los99,

Thank you for getting back to me.

Please send me a private message (by clicking on my username 'jaydeny') with your AGL account number and email address so that I can investigate this further for you.

Kind regards,

Jayden