topic AGL App and My AGL IQ do not work for me in Solar, Batteries & Electrification

AGL App and My AGL IQ do not work for me

VJ — Fri, 17 Feb 2017 07:59:22 GMT

All I see is "Sorry we were unable to rerieve your information. Please try again later." That has been that way since my new meter was installed last Monday. On the online AGL IQ using my computer it says Unfortunately, there was an error loading your usage charges data. Please try again later.

Pls advice?

Re: AGL App and My AGL IQ do not work for me

Poodlejewel — Fri, 17 Feb 2017 08:33:44 GMT

Yes me as well.

Re: AGL App and My AGL IQ do not work for me

BWSS — Fri, 17 Feb 2017 10:02:28 GMT

Hi VJ, I think it's trying to say, 'you just got your meter, I need a period for AGL to digest and setup your account, need some time for the data to build up and then I can give you some goodies to read daily'!!

There can also be other numerous reasons but this seems to be the most common, AGL moderators don't seems to work out of hours so it may be Monday before one gets back to you, asks you to Private Message them as to your account number to investigate further.

Rob

Re: AGL App and My AGL IQ do not work for me

CatherineG — Mon, 20 Feb 2017 01:57:19 GMT

Hi @VJ.

I have replied to your private message, as you have only had your digital meter installed we are aware that this data can take up 10 business days to be reflected in the AGL App and AGL IQ (via AGL Energy Online) post exchange.

If you are still having issues, please feel free to reply to the private message already sent.

Thanks!

Re: AGL App and My AGL IQ do not work for me

CatherineG — Mon, 20 Feb 2017 01:59:01 GMT

Hi @Poodlejewel.

If you are having issues with your AGL App and AGL IQ, please feel free to send me a private message via this link, with your account details and the error message that you are seeing. Once we have these details we can investigate further.

Thanks!

Re: AGL App and My AGL IQ do not work for me

Johanng1 — Wed, 06 Sep 2017 09:54:02 GMT

i have the same problem have called agl twice no result

Re: AGL App and My AGL IQ do not work for me

VJseelan — Tue, 12 Sep 2017 09:24:22 GMT

Hi
I am receiving the following error when trying to access the electricity & solar usage from my PC: https://myaccount.agl.com.au/usage

This is the error link:

https://www.agl.com.au/error.html?errorUrl=%2faeo%2fiq%2fmyusage%2findex%3fperiod%3dWeekView%26filter%3dUsage

Something's not right, but we're sorting it out. We're on to it. Please try again later.

While we fix things, you can search for answers or ask a question at The AGL Community?

Re: AGL App and My AGL IQ do not work for me

Jordanemm — Tue, 12 Sep 2017 10:22:31 GMT

Hi @VJseelan and @Johanng1,

Thank you for pointing this issue out to us, and apologies for the ongoing trouble. We have published an article about this issue, where we will continue to provide updates. You can access it here.

Sincerely, Jordan