idea View current outstanding balance in Overview when using bill smoothing in "My Account" Ideas

View current outstanding balance in Overview when using bill smoothing

Mazza4556 — Wed, 05 Jul 2023 03:00:17 GMT

The Transaction History is a good idea however I would still like to see a current outstanding balance in Overview, especially when using Bill Smoothing so that we can see how much we owe or how much in credit we are.

Re: View current outstanding balance in Overview - Status changed to: Good Idea, Vote!

Samjy — Tue, 26 Feb 2019 21:36:54 GMT

Thanks Mazza for your idea! We have had similar feedback from customers in the past. I've moved your comment to a new idea so the Community can vote (using the thumbs up) to show our My Account team this is a wanted feature. Feel free to expand on your idea in more detail 🙂 Get voting Community!

Re: View current outstanding balance in Overview

Samjy — Mon, 04 Mar 2019 01:43:19 GMT

Hi @Mazza4556,

Do you have a smart meter? And do you use our App? If so, as a Bill Smoothing customer you should be able to see some of the information you are wanting in the AGL App. If you go to Billing > the Next Payment is next to the due date.

Let us know if that provides the information you are after!

Re: View current outstanding balance in Overview

VitalStatistic — Thu, 28 Nov 2019 10:13:41 GMT

You're kidding aren't you? Being able to view your account balance should be a standard feature of any company you deal with on an ongoing basis. Mazza has suggested it be introduced 9 months ago. You even admitted that other people have also requested this ability be introduced, yet now I still can't see it implemented in my account. The best you guys can do is put it into a community forum so other users can vote on it if they can find the voting button. Not good enough. Just do it.

Bill Smoothing Balance

MissMazy — Wed, 27 May 2020 06:54:51 GMT

Please for the love of god put the "Account balance" function back for those using bill smoothing. It was in the app and online a long time ago, but some bright spark has removed it.

Re: View current outstanding balance in Overview

Gazza70 — Thu, 27 Aug 2020 04:50:59 GMT

Mine has changed as it used to show how much credit I had but since setting up the smooth billing, it's replaced it. How can I get it back to show credit and payments

Re: View current outstanding balance in Overview

AJP001 — Tue, 01 Dec 2020 11:41:28 GMT

I think this would be a great idea, I have a friend on a very restricted income, and he does that with his mobile to ensure continuity of his service and ability to pay on time and reduce fees. This would be really practical for ones in that category.

show current account balance

themattmeister — Thu, 18 Nov 2021 23:52:28 GMT

I use bill smoothing so pay regular amounts, but in the online site although I can see transaction history of payments, it is not clear if I am ahead in payments or behind, ie no running current account balance similar to bank statements. This would be extremely easy to add and very useful to see.

Re: View current outstanding balance in Overview

David_AGL — Tue, 24 Jan 2023 01:18:33 GMT

This is on our product roadmap and likely to be included in future reviews, but won't be added at this stage.

Re: View current outstanding balance in Overview

Be_Like_Water — Fri, 19 May 2023 02:16:40 GMT

Why is this still a question?

AGL just needs to make the billing and payment process clear, simple and transparent.

There needs to be a running balance, much like you would find on your bank statement, so customers can see whether they still owe anything or whether they’re in credit. This is especially important for new customers who don’t yet qualify for bill smoothing, to enable them to advance payments on their instalment plans without making accidental or duplicate payments. This could mean the difference between eating or not eating that week.

My Account monitoring

VinceB — Thu, 31 Aug 2023 04:41:42 GMT

Hi AGL, is there a way of monitoring my bill smoothing payments are received via MyAccount? I keep getting reminder SMS stating I haven't paid my account when I actually have paid on time. As it is impossible to speak to someone on the phone I want to check the payments have gone through via My Account. There should be a running statement available.

Re: View current outstanding balance in Overview when using bill smoothing

David_AGL — Thu, 14 Sep 2023 00:44:29 GMT

Hi @VinceB , thanks for sharing the feedback - improving transparency around bill smoothing is something that is on our roadmap, although we can't specify a timeframe for implementing it just yet.

Regardless we do have another longstanding request to display the outstanding balance for accounts on bill smoothing, so I'm merging your feedback with that one since this is closely related.

My Account does have a "Transaction history" tab on the Billing page - but I'm unsure whether this reflects individual bill smoothing payments. Can you confirm whether you see them there?

Re: View current outstanding balance in Overview when using bill smoothing

marydonnelly — Fri, 05 Apr 2024 21:37:31 GMT

why cant I see my account when smoothing to see exactly where I am at