idea Show contract expiry dates online and in the AGL app in "My Account" Ideas

Show contract expiry dates online and in the AGL app

NickF — Fri, 13 Sep 2019 01:02:39 GMT

As we all know, if you let your contract lapse, you often end up paying much higher prices.

However there is no way of viewing your contract expiry date on the website or in the app.

The only way to find your contract expiry date is either -

1) find the original welcome pack (which may be outdated/incorrect, due to subsequent contract changes, extensions etc.)

2) call and speak to someone at AGL

Please add this information online and in the app to save everyone time and money, including the AGL call centre staff.

Re: Show contract expiry dates online and in the AGL app

Houlia — Fri, 13 Sep 2019 06:44:58 GMT

Why can’t our contracts for both gas and electricity be seen on agl app?

Re: Show contract expiry dates online and in the AGL app - Status changed to: Good Idea, Vote!

David_AGL — Tue, 01 Oct 2019 06:37:05 GMT

Re: Show contract expiry dates online and in the AGL app - Status changed to: Investigating

David_AGL — Wed, 24 Aug 2022 03:19:44 GMT

Re: Show contract expiry dates online and in the AGL app

Tutock — Wed, 18 Jan 2023 08:44:14 GMT

Still investigating David?

Re: Show contract expiry dates online and in the AGL app

David_AGL — Thu, 23 Feb 2023 00:35:10 GMT

Hi @Tutock - thanks for your interest. Yes, we're actively looking at making this kind of plan info more accessible. In the near future we'll be making it easier to view your plan directly from your overview page on My Account, and we're looking into whether this can include expiry and plan duration.

Re: Show contract expiry dates online and in the AGL app

Tutock — Thu, 23 Feb 2023 06:59:40 GMT

Seriously mate, the OP was 2019! You've done nothing for four years to make it easier for customers to know when their contract expires.

Re: Show contract expiry dates online and in the AGL app

David_AGL — Thu, 23 Feb 2023 23:24:31 GMT

Hi @Tutock , I understand the frustration. Unfortunately sometimes seemingly simple changes can require significant development work on the backend, and need to be weighed against other priorities for limited development resources as well. The My Account team are looking into this, and I'll keep you updated here.

Re: Show contract expiry dates online and in the AGL app

Tutock — Thu, 23 Feb 2023 23:39:19 GMT

Are they limited development resources because you don't want to take away from the record profits to improve the customer experience?

Look forward to your reply in 4 years time to say you're still looking into it. @David_AGL

Re: Show contract expiry dates online and in the AGL app

David_AGL — Fri, 24 Feb 2023 03:50:46 GMT

@Tutock AGL's most recently posted result was a $1.1 billion loss rather than a record profit, but regardless I think it's always fair to be asking these kinds of questions. I'll let you know as soon as I hear some detail on the required path to implementing this feature - thanks again for your input.

Re: Show contract expiry dates online and in the AGL app

Marjo_73 — Wed, 20 Sep 2023 00:05:01 GMT

Please update the accounts documents so that the Start date and End date on plans are readily displayed for easy access to the customer.

When a new plan is entered into and the Plan Summary is posted/email/forwarded to the customer - simply post (as well) to my AGL account - for easy access at any time.

This will certainly save lengthy delays for the customer who has to phone in to confirm this information as it is not available on My Account.

PLUS - it will save time and resources for the AGL call centre staff to be free to deliver service in quality time frames.

many thanks.

Re: Show contract expiry dates online and in the AGL app

Jeffneo — Fri, 06 Dec 2024 04:22:21 GMT

Great Idea, the website has good info on plan - that it last 12 months, but no start or expiry date. When using Energymadeeasy site, this info can help with decision making as holding you costs for 12 months is a great option, ie my prices are "VM" = variable market - they are still locked for that 12 month period (thx).

I also note suggestion is from 2019

Re: Show contract expiry dates online and in the AGL app

Lester — Fri, 06 Dec 2024 09:37:01 GMT

My home and workshop bills have the plan and expiry date on them, top of page 2 under "Summary of your energy plan".

There are also 2 notations . . .

1. This information relates to your current plan as at the date your bill was issued
on 18 Oct 2024.
2. We may contact you before the end of your energy plan period to notify you of
your new energy plan, which may include new rates, benefits or terms. If we
don't contact you, your current energy plan will continue to apply for a further
energy plan period.

It's expiring Dec 22nd for the home account, so we'll see if they do email me about it, if they don't, it should stay instated according to the above.

When my current plan started, it was for 12 months so just put that in my computer, outlook calendar for a week before expiry, so I could follow up if I don't hear anything from AGL.

Re: Show contract expiry dates online and in the AGL app

Jeffneo — Sat, 07 Dec 2024 03:28:16 GMT

Great reply, yes my paper bill also has that info on Page 2. (Well Spotted). To bad they cant just make that same detail visible on the Web/App

Cheers