idea Exportable data for bills and transaction history in "My Account" Ideas

Export function for billing and transaction history

Xoyo — Mon, 16 Dec 2019 01:13:32 GMT

The Billing (both Billing history and Transaction history) report is an excellent initiative. Thanks AGL. My only problem is that these reports do not lend themselves to any external systems such as Excel spreadsheet, PDF, etc. To transfer these reports to my working tables (eg for my tax return details) I have to visually/manually copy them. Please add a function to export these excellent reports.

Exportable data for bills and transaction history

Moredetails — Wed, 26 Apr 2023 10:13:44 GMT

Hi.

Sometimes when bills get a bit messy, and they do get messy. They're very difficult to reconcile.

Rather than having to go through each bill, it would be nice to be able to export either;

each bill as a CSV or other standard format,

or by service as a statement over a given period

or both.

This would allow easy reconciliation for problems with billing issues and tax without having to trawl through individual bills and collate everything.

Also, direct debits should identify whether it is a gas or electricty bill would be helpful.

Finally, a rate confirmation flag that confirms that you are on the rate that you signed up for has been applied on the bill that you have just received with the rate highlighted.

Tax

Mongrel — Tue, 01 Jun 2021 09:19:35 GMT

As all utilities move to email billing it is becoming increasingly difficult at tax time to deal with them. AGL is a classic example. They send a "summary" of your bill, but you have to download the actual bill yourself if you need it for tax purposes. If you don't, you've got a big job at tax time (paper bills were SO EASY!).

Could you please, please, consider a tax year summary that I can download for each account? At the very least, please actually send the bill? A number of times I've tried downloading my bill only to be met with an **ERROR** message!

Download transaction history in csv file

fleeurself — Sat, 17 Jul 2021 02:10:55 GMT

So i can clearly see how much i have paid, please have a function where i can download my transaction hisotry in csv file/excel format

Re: Export function for billing and transaction history

Mojgan — Wed, 15 Sep 2021 08:54:34 GMT

I think the billing tabs: billing history & transaction history are excellent.

Consolidated transaction downloads by date range

sctsprin — Sun, 23 Apr 2023 01:35:34 GMT

Hi, I need the ability to download transactions for tax statements, please add the ability to select a date range to download a single consolidated statement

Re: Exportable data, that compares with contract rate. Also make direct debits easier to identify.

David_AGL — Wed, 26 Apr 2023 10:13:13 GMT

Thanks for the feedback @sctsprin - I've merged your request into a larger request to improve export capabilities on bills and transaction history. Are you looking for csv format here? Any more information you can give us on your requirements is always appreciated.

Re: Exportable data, that compares with contract rate. Also make direct debits easier to identify.

sctsprin — Wed, 26 Apr 2023 10:19:43 GMT

Great thanks,

Yes, the ability to read into excel or other spreadsheets, so csv or an open spreadsheet format would be great

Re: Exportable data for bills and transaction history - Status changed to: Investigating

David_AGL — Thu, 04 May 2023 06:22:44 GMT

While this one isn't on our roadmap just yet, the My Account and App teams agree that this is a great idea - very handy to have around tax time particularly - and are currently looking into ways this could be implemented in a straightforward way.

Re: Exportable data for bills and transaction history

rural_user2 — Sun, 11 Feb 2024 03:26:53 GMT

Definitely appreciate this, especially when auditing systems that connect to the grid.

(especially given I just spent 20 minutes with 2 different support people trying to get transaction history to view direct debits)

Re: Exportable data for bills and transaction history

David_AGL — Mon, 12 Feb 2024 04:15:29 GMT

Hi @rural_user2 , thanks for letting us know. I'd love to hear more about the process you use to audit your usage and what else we could do to make things easier for you.

Re: Exportable data for bills and transaction history

NeilC — Tue, 13 Feb 2024 08:05:48 GMT

The issue here is that the data on a bill does not flow, it is interrupted by AGL Ads or other information such as contact info etc.

The bill should be structured so that the ACTUAL BILLING DATA is all on one page and thus easily read.

I have a very simple bill but the information is spread over two pages, and if I used my off peak it would have used three pages.

Have been assisting a person with a bill recently issued and even after getting a re-issued bill, his information is not correct, the information on the bill is not supported with the data supplied and download info from AGL does not support the billing either, Info from the SUPPLIER does not support the billing as well.

We are still awaiting info from AGL regarding the missing data and justification for the bill(s) presented, both bills are incorrect. I have advised the person to pay the bill rather than accept repercussions from a non payment of a bill.