topic Re: Unable to connect modem in new house in Modems & Hardware

Unable to connect modem in new house

Louise911 — Mon, 09 May 2022 22:37:50 GMT

We just moved in to a new house, transferring our AGL account.

We bought over our AGL modem only to find there is no way to connect it to the NBN socket in the wall.

Does this mean the black NBN box (the one that is specific to a certain house and must stay there) is missing, or are we missing a particular cord to connect the AGL modem to the NBN socket in the wall?

Photos below.

Re: Unable to connect modem in new house

Tara_AGL — Thu, 12 May 2022 00:46:21 GMT

Hi Louise,

Sorry to hear that you have hit a bump connecting at the new address.
We need a few more details to be able to help with this one.

There are currently 7 NBN types available, with a few different methods of cabling, we would need to know your address to confirm specifically what we are needing.

We won't ever ask for your personal details on this website, so we kindly ask for you to get in touch with our friendly team. Ways to contact us can be found at https://www.agl.com.au/help-support/contact-us

We look forward to hearing from you and getting you connected!

Re: Unable to connect modem in new house

Dlane — Tue, 23 Sep 2025 03:07:14 GMT

I needed support with my internet

Re: Unable to connect modem in new house

Dlane — Tue, 23 Sep 2025 03:08:29 GMT

I have Agl modem but when I connect it say no internet