topic Re: Confirm my NBN connection in Modems & Hardware

Confirm my NBN connection

cwmak70 — Wed, 31 Jan 2024 00:44:18 GMT

Re: Confirm my NBN connection

jovebes913 — Mon, 21 Jul 2025 11:27:39 GMT

Hello,
Can u pls explain more .

Re: Confirm my NBN connection

Natasha_AGL — Mon, 21 Jul 2025 22:24:36 GMT

Good morning, @cwmak70

Thank you for reaching out.

Could you please provide a bit more detail regarding the assistance you require? I’ll be happy to help once I have a clearer understanding of your needs.

Kind regards,
Natasha
AGL Telecommunications

Re: Confirm my NBN connection

Alexb — Tue, 21 Oct 2025 12:08:52 GMT

Agree. Other companies connection seems to happen straight away. Very slow and I BYO modem and no one has explained what settings to put in to make it work even when I asked.
I had to read through 3 year old chats to find out that’s it’s my account number but even still that doesn’t work so I’m doing something else wrong or it’s just not connected when I got the email to say it was. Weird.

Re: Confirm my NBN connection

SYED_AGL — Fri, 24 Oct 2025 04:43:53 GMT

Hi @Alexb

Thanks for reaching out.

I'm really sorry to hear about the trouble you've been experiencing. I completely understand how frustrating this must be for you. Rest assured, our dedicated team is ready and more than happy to look into this for you. If the issue is still ongoing, please don't hesitate to reach out to us directly at https://www.agl.com.au/help-support/contact-us. We’ll make sure to get it resolved as quickly as possible.

Thank you for your patience, and we're here to help!

Best regards,
Syed