topic Re: Telstra Smart Modem 2.0 in Modems & Hardware

Telstra Smart Modem 2.0

DT — Wed, 20 Mar 2024 03:11:10 GMT

Can I check if I can use the Telstra Smart Modem 2.0 (Arcadyan LH1000) on AGL Internet? Currently I'm on Telstra 50/20 plan.

Re: Telstra Smart Modem 2.0

Natasha_AGL — Thu, 21 Mar 2024 01:36:22 GMT

Hi there,

Thank you so much for getting in touch with us.

Yes the Telstra modems are available to use with our network, as long as they are compatible with the NBN network and are unlocked to use with another provider.

Thank you - AGL Telecommunications

Re: Telstra Smart Modem 2.0

Wingman_AGL — Mon, 18 Aug 2025 02:52:46 GMT

Hi there, I'm in the same situation with the Telstra Gen 2 Smart Modem (Arcadyan LH1000) on their nbn 50/18 plan and considering moving to the AGL nbn plans. I've asked Telstra and they didn't or wouldn't tell me whether the modem is locked to their network. Have you had any success reusing the Gen 2 modem?

Re: Telstra Smart Modem 2.0

DT — Mon, 18 Aug 2025 11:34:18 GMT

Hi there,

I don't think you will have any luck of getting an answer from Telstra. I suggest you get the AGL recommended modem, it would be a nightmare dealing with Telstra, they even screwed up the posting of my existing fixed line over to AGL, at the end I have to get a new number form AGL. Hope this help.

Re: Telstra Smart Modem 2.0

Wingman_AGL — Tue, 19 Aug 2025 00:46:01 GMT

Thanks for the reply. The experience dealing with Telstra sounds familiar☹️. I like to reuse the Smart Modem if possible as it provides good wi-fi coverage for our house. Going by the published AGL eero6+ modem coverage of 140sqm, I will need booster units which hopefully should pay for themselves with the savings after switching.