topic Re: Is the AGL Modem locked to AGL in Modems & Hardware

Is the AGL Modem locked to AGL

SChats — Fri, 05 May 2023 11:16:25 GMT

Hi all!

I recently have swapped from AGL internet to another provider, vodafone. However, i chose to bring my AGL modem in as i read it was compatible with vodafone. No matyer what ive tried though, i cant seem to figure out how to configure the new nbn and neither could the vodafone check. Anyone ever tried this?

Re: Is the AGL Modem locked to AGL

Tucker — Mon, 08 May 2023 03:56:23 GMT

None of the supplied modems are locked to AGL as far as I know

Re: Is the AGL Modem locked to AGL

Keith_B — Tue, 04 Jul 2023 22:55:07 GMT

I've got the same problem: my AGL eero router has been updated to the latest firmware version (as shown in the settings) which, according to eero's own tech info, would allow PPPoE connection to be selected in the ISP settings WAN type, but this doesn't appear as an option, only DHCP and Static IP (the ones available before the firmware update). That makes it incompatible with an ISP requiring you to enter username and password for PPPoE. I can't find any information online - at AGL or elsewhere - that explains whether this is a deliberate limitation or if there's a way to configure/ update the AGL-supplied router to add this option. The eero app (Android) continues to say my internet is provided by AGL - it isn't - and so I suspect there's something coded into the eeros they supply that lock them to AGL. Would be really happy to be contradicted with specific instructions on how to work around this.

Re: Is the AGL Modem locked to AGL

Osamah — Sun, 05 Jan 2025 17:16:19 GMT

I am facing the same issue as yours, how did you resolved it?

Re: Is the AGL Modem locked to AGL

SChats — Sun, 05 Jan 2025 20:47:01 GMT

I didn't.

I had to get a whole new modem as I received no help from the agl team or
anyone on here.

Re: Is the AGL Modem locked to AGL

Sheena_AGL — Sun, 05 Jan 2025 22:28:48 GMT

Hi @Osamah
I am sorry to hear you're unable to use the modem with your new provider.
I would like to advise your new provider will need to look at configuring the modem to their network.
All our modems are unlocked and can be used with any provider using the NBN network.
Thank you, Sheena
AGL Telecommunications

Re: Is the AGL Modem locked to AGL

Osamah — Sun, 05 Jan 2025 22:48:27 GMT

Hi Sheena

Thank you for your response. I had a chat with AGL rep and he suggested the same, but everytime I try to reset the router it automatically reconnected to AGL NBN instead of a new provider. Eero app is also showing AGL constantly.

Re: Is the AGL Modem locked to AGL

Sheena_AGL — Sun, 05 Jan 2025 23:22:15 GMT

Hi @Osamah
Did you try to delete your profile from the eero app as well to the try to reset the connection?
I would also like to advise to make sure the connection with us has been disconnected.
I do know as it is an AGL Eero, the log in details will be the same or the wifi, however you can still be connected to the new providers internet connection.
Thank you, Sheena
AGL Telecommunications