topic Change providers in Modems & Hardware

Change providers

CM19 — Sun, 05 Jan 2025 09:24:42 GMT

I changed my internet provider nearly 2 years ago from escapenet to agl on a tp link modem. For those 2 years I haven't been able to use WiFi even though I'm paying for it. Reached out for support so many times but get nothing. Please help!

Re: Change providers

Sheena_AGL — Sun, 05 Jan 2025 22:38:26 GMT

Hi @CM19
I can't begin to imagine how frustrating this has been for you, paying for an internet service which wifi hasn't been working for the past 2 years.
I would advise you to give us a call on 131245 and speak with the escalation team and we will be able to look into the service for you to see why it hasn't been working.
We will be able to further investigate and see what we can do to get the wifi working for you.
Thank you, Sheena
AGL Telecommunications

Re: Change providers

baz1948 — Sun, 12 Jan 2025 00:56:43 GMT

MORE MISINFORMATION FROM AGL. ---- THEY PRATTLE ON AND SAY NOTHING THERE MUST BE SOMETHING BETTER OUT THERE --- OR ARE THEY ALL COLLUDING AS MOST OF THEM ARE.

Re: Change providers

Sheena_AGL — Sun, 12 Jan 2025 22:59:14 GMT

Hi @baz1948
I am sorry to hear you've been given misinformation, that would be quite frustrating.
I ask you please contact us on 131245 or on our live chat platform, speak with the experts team so we can rectify this for you.
Thank you, Sheena
AGL Telecommunications