topic Re: Some of the websites are blocked over WiFi in Modems & Hardware

Some of the websites are blocked over WiFi

KalyanKool — Sun, 07 Jan 2024 05:07:34 GMT

Hello Everyone,

I'm using AGL provided modem TP-Link AX1800 with Model No: VX230v. This issue has occurred several times, what happens is that all of a sudden certain websites are blocked over WiFi such as academy.pega.com and a few other that I access every now and then. Also streaming content on some of the apps is blocked as well. When that happens, what I observed is Google specific apps and domains work without any issues always. And some other domains work as well like LinkedIn, Facebook etc. I have to switch to mobile data to access the blocked one's if it's urgent. To fix the issue, sometimes it helps if I reset my modem. Some other times I have to reset both modem and nbn box. This issue may reoccur in a few weeks or months but wasn't a major nuisance so long as I was able to reset modem and fix it.

Now it has become quite annoying, issue is fixed immediately after reset but then comes back in a few hours or even minutes. I can't reset my modem every time. I suspect it is because of the modem or some network configuration, because I don't face issues with mobile data. I saw a few articles online to do something by logging into router admin web page, but I'm unable to login to my router admin page at 192.168.1.1 or from the TP-Link's Tether app even after factory reset multiple times. Default password "admin" or "password" doesn't work.

Has anyone faced a similar issue and could resolve it? Any help on this is appreciated. Thanks!

Re: Some of the websites are blocked over WiFi

Pato — Fri, 15 Nov 2024 05:48:03 GMT

Hi, were you able to find a solution? I’m having the same issue on my smart tv. If I use my wifi it freezes all the time if I switch to mobile data it works.

Re: Some of the websites are blocked over WiFi

KalyanKool — Fri, 15 Nov 2024 07:25:45 GMT

Hey Pato, In my case the issue was I did a hard reset that wiped off the configuration or setup done by the provider. I called the customer support and they’ve assisted me to login to the router admin page and do the setup properly again. That fixed the issue and never faced it again till date. I’d recommend to call customer support of your network provider and always remember that doing a hard reset may need you to do the same steps again, better document those steps for future reference. Hope this helps!

Re: Some of the websites are blocked over WiFi

Sheena_AGL — Mon, 18 Nov 2024 00:26:04 GMT

Hi @Pato
Thank you for reaching out to us.
I would like to mention we can definitely assist you with this and get the internet on your tv working properly.
If you can please give us a call on 131245.
Kind regard, Sheena
AGL Telecommunications