https://neighbourhood.agl.com.au/t5/Modems-Hardware/modem-issue/m-p/38533#M369 <P>I enquired 1 week ago about my modem which all of a sudden turned my internet off. I contacted support who suggested an issue with the wiring from the wall, so I organized for an electrician to check there wasn't an issue with the wiring. He confirmed that all wiring is fine and no reason why internet isn't work and suggested I get in contact with AGL again. I called 2 days ago and was told my case would be prioritized. I have not heard back from support and I've still got no internet and issue still not resolved.&nbsp; Can someone please organize a new modem/router or a technician to come and look at why its not working?? I'm paying for a service I'm not receiving!!</P> Sat, 07 Sep 2024 01:36:12 GMT hello1234 2024-09-07T01:36:12Z https://neighbourhood.agl.com.au/t5/Modems-Hardware/modem-issue/m-p/38533#M369 <P>I enquired 1 week ago about my modem which all of a sudden turned my internet off. I contacted support who suggested an issue with the wiring from the wall, so I organized for an electrician to check there wasn't an issue with the wiring. He confirmed that all wiring is fine and no reason why internet isn't work and suggested I get in contact with AGL again. I called 2 days ago and was told my case would be prioritized. I have not heard back from support and I've still got no internet and issue still not resolved.&nbsp; Can someone please organize a new modem/router or a technician to come and look at why its not working?? I'm paying for a service I'm not receiving!!</P> Sat, 07 Sep 2024 01:36:12 GMT https://neighbourhood.agl.com.au/t5/Modems-Hardware/modem-issue/m-p/38533#M369 hello1234 2024-09-07T01:36:12Z https://neighbourhood.agl.com.au/t5/Modems-Hardware/modem-issue/m-p/38544#M372 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://neighbourhood.agl.com.au/t5/user/viewprofilepage/user-id/133467">@hello1234</a></SPAN>&nbsp;<BR />Thank you for reaching out to us.<BR />I am so sorry to hear you had to get a private electrician out to check the cabling.<BR />I will advise we don't offer priority assistance, I am sorry for any misleading information.<BR />I do however want to advise that you will need to give us a call back if you're wanting an update on the connection.<BR />Please call us on 131 245, or on our live chat platform.<BR />Thank you, Sheena<BR />AGL Telecommunications</P> Mon, 09 Sep 2024 05:57:44 GMT https://neighbourhood.agl.com.au/t5/Modems-Hardware/modem-issue/m-p/38544#M372 Sheena_AGL 2024-09-09T05:57:44Z