topic Re: Internet still using my old operator in Modems & Hardware

Internet still using my old operator

Shafin — Thu, 29 Aug 2024 13:51:28 GMT

I have recently signed up with AGL and bought Mesh WiFi. My old modem and network was Origin which I haven’t disconnected.
question:

1. how can I find which port AGL has connected my NBN.
2. How can I config my Origin Modem to AgL settings?

I am not feeling comfortable disconnecting origin until things sorted out with AGL

Re: Internet still using my old operator

AGLZAC — Fri, 30 Aug 2024 02:51:37 GMT

Hi @Shafin

Please give our technical support team a call on 13 12 64, they will be able to assist you with your set up and what port to be connected to.

Regards,

AGL

Re: Internet still using my old operator

PurplePitBull — Wed, 25 Sep 2024 14:54:47 GMT

I assume that this has been resolved but for others who may have the same problem, if you're connecting via an internal NBN box, then try a different UNI-D port (connects the NBN box to your router). This happened to me. I switched over from Vodafone who were using UNI-D1 and when I organised the swap over with AGL, they had to connect to the UNI-D2 port because UNI-D1 was already in use. You can have multiple service connections run via the same NBN box at the same time, which I did as I overlapped services by 1 day, to lessen the chance of being left with no connection.