topic Re: Impossible to setup Internet connection on Tp-link vr1600v ver2.0 in Modems & Hardware

Impossible to setup Internet connection on Tp-link vr1600v ver2.0

Realgcp — Fri, 24 Nov 2023 12:03:30 GMT

From this morning my modem is not connecting to the Internet anymore (DSL is on). I moved from TPG, and I have the suspect that AGL has just started providing my Internet service from this morning, even if I'm paying them since 1 month or so... Therefore, the modem may need new settings.

All the suggestions (from a call to AGL and Tp-link) refer to choosing the right pppoe username and password, and there is a wide variation on the way to go: ACCxxxxxx for both fields, ACCxxxxxx and AGL password, accxxxxxx and no password, email address and AGL password, and all the variatioms you can imagine...

I have tried a lot of them, without success!

Please help!

Re: Impossible to setup Internet connection on Tp-link vr1600v ver2.0

David_AGL — Mon, 27 Nov 2023 00:44:34 GMT

Hi @Realgcp - you might find some useful advice in this discussion: https://neighbourhood.agl.com.au/t5/Modems-Hardware/BYO-Modem-Settings-PPPoE-username-password-settings - a few customers there have shared what worked for them specifically after moving from TPG.

Re: Impossible to setup Internet connection on Tp-link vr1600v ver2.0

Realgcp — Mon, 27 Nov 2023 02:34:06 GMT

To everyone: problem solved.

Simply AGL did not connect my NBN because they were waiting for TPG to pull the plug; that took 1 month...

Now that AGL is delivering Internet, the connection is working. BTW, using my ACCXXXXXX number for both user and password in the PPPoE settings

Re: Impossible to setup Internet connection on Tp-link vr1600v ver2.0

David_AGL — Tue, 28 Nov 2023 00:38:40 GMT

Glad to hear you got it sorted!