topic Re: BYO Modem Settings in Modems & Hardware

BYO Modem Settings

MikeD — Wed, 06 Apr 2022 03:43:34 GMT

New to AGL and BYO modem transferred from our overpriced multinational corporate provider (Starts with T) using previously used NBN Technicolour modem at same connection speed plan of 100mbs.

Since the change over I am getting drops and Wi-Fi latency 2.4 and 5 issues.

I can not find anywhere in the AGL documentation of what settings need to be set up (User settings etc), to replace the old bigpond info and user name etc.

I want to stay with AGL but the drop outs and issues could be easily solved by providing some guidance on BYO modem set-ups (basic essential info such as account name, password).

Re: BYO Modem Settings

David_AGL — Fri, 29 Apr 2022 08:26:29 GMT

Hi @MikeD. Did you manage to get these issues ironed out? Support should be able to assist with setup of most BYO modems. What model were you using in this case?

Re: BYO Modem Settings

MikeD — Sun, 15 May 2022 10:04:40 GMT

Still getting drop outs and the BYOP modem link in your support docs is missing (404 error).

Do I contact your support or Southern Phone support to get this sorted out? My modem indicates the connection provider is Southern Phone whom I am assuming you buy services off?

Thanks - just need the config settings. Telstra Gateway FTTN NBN Modem NTP configs etc.

Re: BYO Modem Settings

Tara_AGL — Tue, 07 Jun 2022 22:53:18 GMT

Hi @MikeD,

Great question, we would love you to please reach out to our friendly AGL Technical Support team. Southern Phone was kind enough to help us out with modem stock during a shortage we experienced earlier in the year, we remaiin absolutely happy to help and toubleshoot with you.

Re: BYO Modem Settings

Zia — Mon, 29 Aug 2022 11:24:05 GMT

This is not helpful at all.

Re: BYO Modem Settings

Jonzales — Sat, 04 Feb 2023 20:08:32 GMT

I believe your AGL account number is used for both user name and password when setting up.

Re: BYO Modem Settings

mralph — Thu, 09 Mar 2023 11:24:22 GMT

Need modern

Re: BYO Modem Settings

BrettRae — Mon, 10 Jul 2023 05:34:55 GMT

Internet is always dropping out!!! So over it!