topic Re: Moving from Exetel - BYO Modem - Authentication Failure in Modems & Hardware

Moving from Exetel - BYO Modem - Authentication Failure

BT1 — Wed, 24 May 2023 09:47:10 GMT

Hi there,

I am moving from Exetel and was using their provided Modem/Router ZTE H268A.

Have FTTP connection. Keep getting the authentication failure ( have tried ACC / acc and the number ).

It's been 3-4 hours since I have recieved the SMS confirming connection is ready, however the account status on AGL still says in progress.

Any help would be really appreciated.

Cheers,

Re: Moving from Exetel - BYO Modem - Authentication Failure

BT1 — Wed, 24 May 2023 22:07:13 GMT

I fogot to mention I am not moving house, just providers. Have an active Exetel NBN.

So all I had to do was move the cable in the NBN box from UNI-D port 1 to UNI-D port 2. Given AGL services would have been activated on the other port.

Once I did that, it all works like a charm!

Re: Moving from Exetel - BYO Modem - Authentication Failure

David_AGL — Wed, 24 May 2023 23:44:55 GMT

Glad to hear you got it sorted out, @BT1 , and thanks for sharing your solution! Don't hesitate to let us know if you run into any further issues.